Call, message or write. A person answers, not a menu, and we reply to emails within one working day.
| Monday to Friday | 8:00 to 22:00 |
| Saturday and Sunday | 8:00 to 22:00 |
| Bank holidays | 8:00 to 22:00 |
| Home visits | 8:00 to 21:00 last booking |
If it’s an emergency, call 999. We’re a same day service, not an emergency one. For urgent but not life threatening help when we’re closed, call NHS 111.
For bookings the form on the Book page is faster, or just call.
We’d rather hear it from you than read it in a review. Complaints are acknowledged within two working days and answered in full within five. If you’re not satisfied you can escalate to the Independent Sector Complaints Adjudication Service.